THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL TRANSACTIONS. Your placement of order constitutes acceptance to all the terms and conditions which form part of the client’s contract with QU-UP. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.
Orders
Title
Title to products purchased from QU-UP passes to you when the payments are received in full.
Prices & Quotations
All prices are subject to change without notice. All prices shown on QUUP.CA do not include the applicable taxes unless otherwise noted. Price charged for orders will be the price at the time of the order. The prices, quantities and delivery time stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.
Deposit
A 20% deposit will be required from you after confirmation of sale. orders will be deemed to have been placed when 20% deposit secures the price of items ordered at the time of ordering. Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.
Cancellation
Any order – once confirmed by the Company – is not cancellable. If an invoice must be cancelled, the cancellation fee will be 90% of the order value. Any orders cancelled after 24 hours of the confirmation, customer will be charged at 90% of the order value.
Return & Exchange
There are no exchanges or returns on our products. QU-UP does not refund or replace any goods. Please refer to our cancellation policy above. Once the order has been dispatched QU-UP will accept no responsibility for loss or damage. Any damage must be notified to us within 24 hours of delivery.
Defectives
Any damage must be notified to us within 24 hours of delivery. Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage.
Payment Terms
Remit Payment to
1. At most chartered banks and financial institutions. Allow 5 business days for processing.
2. By money order, bank draft, certified cheque.
3. By mail cheques payable to QU-UP Corporation. .
4. By VISA, MasterCard or Debit Card.
5. In person at 111 Granton Drive, Unit 401, Richmond Hill, ON L4B 1L5.
Payments Due
Payment shall be received in full amount by the date stated on the invoice.
Late payment charges
In the event of late payment, outstanding amounts will be subject to a late payment charge of 1.5% per month starting from invoice due date. We may also charge you any costs we pay to a collection agency to collect unpaid balances from you. We may charge you, up to the highest amount permitted by law, for returned checks or other payments paid by you and denied for any reason by a financial institution. We may restrict your payment methods to certified check, money order, or other similar secure form of payment at any time for good reason.
Dispute invoice
Any questions or discrepancies regarding charges must be reported to us within 15 days of the date of our invoice or other statement. Failure to notify us within this time period will constitute your acceptance of such charges.
Shipping Policies
Shipping Methods
QU-UP reserves the right to select the carrier of its choice. The Company will be entitled to charge the Client for any expenses of delivery other than normal postage charges.All appropriate packaging materials are used to meet the shipping requirements of the carriers.
Risks associated with shipping
Our liability for damage or breakage on the shipment will be limited to the coverage provided by the carrier’s terms and conditions. You may wish to purchase additional insurance coverage for the full value of the product when you order. We do not give any delivery guarantee such as specified time or date. All shipping dates are estimated from information provided by the carrier and internal processing time. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with FedEx/Canada Post, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs.
General Terms
Limitations
Unless otherwise specified, all product manuals, instructions, labelling requirements and safety warnings may not be in destination country languages. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from QU-UP the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. QU-UP does not have control over these charges and cannot predict what they may be. QU-UP recommends that you contact your local customs office for more information.
Unforeseen circumstances /FORCE MAJEURE
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, drought, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.
Confidentiality
Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business which comes into that party’s possession and shall not use such information and material without written permission by the other party. This provision shall not, however, apply to information or material which is, or becomes, public knowledge by means other than by breach by a party to this clause. We value your privacy, however, cross-border shipments are subject to opening and inspection by customs authorities.
Warranties Disclaimer
The Company warrants that the Goods will be supplied using reasonable care and skill. The Company does not warrant the goods supplied are error-free, accurate or complete. Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage.
Limitation of Liability
Under no circumstances will QU-UP be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, loss of information or other direct, indirect, consequential or incidental damages in connection with the supply, functioning or use of the Goods.
Modification
Any additional or altered terms attached or appended to an order shall be null and void, without effect unless agreed to in writing by QU-UP. These Terms and Conditions may not be modified, altered or amended without the written agreement of QU-UP. Any such revision will be binding and effective immediately upon publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Severability
If any provision of these Terms and Conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remainder shall not be affected nor impaired. The Terms and Conditions stated herein are declared to be Severable.
Interpretation
These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without giving effect to conflict of laws rules. The headings used in these Terms and Conditions are for reference purposes only and are not intended to be part of or affecting the meaning of these Terms and Conditions.
Copyrights & Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or in part, without the express written permission of the author.
Warranties Disclaimer
The Company warrants that the Goods will be supplied using reasonable care and skill. The Company does not warrant the goods supplied are error-free, accurate or complete. Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage.
For Retails Only
1. Original invoice must be presented during all return, exchange and refund.
2. Returns for refund, exchange or store credit are only valid within 14 days of your original purchase date unless otherwise specified on the invoice.
3. Certain products cannot be returned for refund or replaced for special as-is sales conditions. Please refer to the return/warranty policy details of such items on their invoices.
4. Products of a consumable nature cannot be returned once opened. Defective products that have consumable accessories supplied from the manufacturer may be exchanged for the same item within the exchange period.
5. All products must be returned in their original packaging, including any accessories, manuals, documentation, packing materials and box.
6. All products returned for refund must be in good resalable condition. Physically damaged products will not be accepted for refund or exchange If the product is determined to be defective and is covered by our in-store direct exchange policy, you will be informed and a replacement will be shipped out as soon as possible. The direct exchange period for online purchases is 30 days from when the order was originally shipped out to you. After the first 30 days, you will have to wait an estimated 2~6 weeks until QU-UP gets a replacement or repaired item back from the manufacturer or supplier. QU-UP will cover the shipping charge for sending the product back to you for up to 90 days for OEM products and 30 days for retail products, from when the original order was shipped.
Glossary of Terms
1. "We," "Us," "Our," “QU-UP” and "the company" mean QU-UP Corporation.
2. "You," "Your," “Client” and "Customer," mean any purchaser of our product.
3. "Goods" means any products/services that we provide you or we sell to you.